Refund Policy

Thank you for shopping at NexHome!

1. Return & Replacement Window

  • Nexhome offers a 7-day return and replacement policy from the date of delivery.
  • Any request raised after this period will not be entertained.
  • You need to contact us on +91-9587733444 or mail us at sales@nexhome.shop

2. Packaging Requirement

  • Products must be returned in original packaging along with all accessories.
  • Returns without original packaging will be rejected.

3. Damaged Products

If the product is received in a damaged condition, the customer is eligible for:

  • 100% refund, or
  • Replacement of the product

This is subject to verification and approval by the Nexhome quality team.

Images or videos may be requested for validation.

4. Cash on Delivery (COD) Refund Policy

  • For Cash on Delivery (COD) orders, a 100% refund of the product value is applicable after deduction of ₹99 as handling charges.
  • The handling charge is non-refundable and is applied towards order processing and logistics.
  • The exact product value will be refunded to the customer.

Example: If your wall art price is ₹2,999 and the handling charge is ₹99, the refund amount will be ₹2,999.

5. Product Not Liked / Change of Mind

If the customer does not like the product:

  • A 100% refund is allowed only once per customer (lifetime).
  • For all future orders, the customer will be eligible for replacement only, not a refund.

6. Size Change Requests

  • Size change requests may attract handling or processing charges.
  • Charges vary based on product specifications and logistics.

7. Customized Product Orders

Customized products include:

  • Custom sizes
  • Custom images or designs
  • Products made specifically as per customer request

Important Conditions:

  • COD is not available for customized orders.
  • Such orders are non-refundable.
  • Such orders are non-cancelable.
  • Such orders are non-exchangeable.

8. Warranty Policy

We provide a 6-month warranty on products that include:

  • Frame light products

Warranty covers manufacturing defects in lighting components under normal usage.

Physical damage, improper handling, unauthorized repairs, or electrical issues are excluded.

9. Final Authority & Disclaimer

  • All refund, return, and replacement requests are subject to internal inspection and approval.
  • Nexhome reserves the sole right to approve or reject any claim.
  • All decisions shall be final and binding. 

Complimentary Gift Policy

The complimentary gift is a promotional benefit offered exclusively with eligible prepaid orders and does not form part of the purchased product.
Please note the following:

• If your original prepaid order is cancelled, refunded, returned, or fails delivery before the complimentary gift is claimed, the Gift Coupon Code will automatically become invalid.
• If the complimentary gift has already been claimed and the original prepaid order is later cancelled, refunded, returned, refused at delivery, or found to be fraudulent, Nexhome reserves the right to cancel the complimentary gift order or recover the value of the complimentary gift, wherever applicable..
• Complimentary gifts are promotional items and cannot be exchanged, returned, replaced, refunded, transferred, or redeemed for cash or store credit.
• The complimentary gift is issued only once per eligible prepaid order and cannot be reissued if the coupon expires, is lost, or has already been redeemed..
• Nexhome reserves the final right to approve, reject, or cancel any complimentary gift claim that violates the terms of this promotional offer..

Thank you for reading NexHome’s refund policy.